Contact us
Talk to a real person.
No call centre, no phone tree. Tell us what's going on and we'll tell you what your options are — whether you're ready to start or just working out what questions to ask.
Our team
No call centre, no phone tree. Tell us what's going on and we'll tell you what your options are — whether you're ready to start or just working out what questions to ask.
NEEDS INPUT. If it's about starting care, ask for our intake team.
NEEDS INPUTSend us the details and we'll come back to you within one business day.
NEEDS INPUTNEEDS INPUT
NEEDS INPUT
None of these are required — call us with nothing at all and we'll still help. They just save a second phone call.
If yours isn't here, ask us on the phone — we'd rather explain it properly than write it down badly.
For government-funded care, yes — through My Aged Care. But you don't need one to talk to us, and we can help you request the right assessment. If you'd rather not wait, you can pay privately and start this week.
Privately funded support can usually begin within a few days. Funded home care depends on your assessment, and residential placement depends on availability at the home you choose.
Yes. Most first calls come from a son or daughter. With permission we'll talk with whoever is helping you make the decision, and we're glad to have everyone on the one call.
Call or email us and say it's feedback — it goes to the service manager, and we acknowledge and respond fairly and quickly. You can also raise concerns with the Aged Care Quality and Safety Commission at any time.